ABC Taxis stuff up again

Following on from my previous post Wait Awhile I took a job tonight and when the customer got in he mentioned he was afraid he was going to miss his plane. It turns out he had rang ABC Taxis initially and after waiting 30mins had rung them back only to be informed they didn't have a taxi in the area. So he rang Goliath Taxis and was now finally on his way to the airport.

The problem was he had called the cab 1hr 45mins before take off. It should have been plenty of time right? By the time he got the brush off from ABC Taxis, called Goliath and I got there (I was 20 mins away) he was tight for time. I got him to the terminal just 30mins before take off and he still had to check in, get his ticket and make the gate before they closed it.

This had got to stop. His only mistake was calling the wrong cab company. I read today that Goliath has 84% market share leaving just 16% to ABC Taxis is it any wonder they can't cover the work? An hour and three quarters is plenty of time to call a cab and get from his house to the terminal and checked in etc with no stress. Instead the experience left him a bundle of nerves and as far from the relaxed traveler as you can get.

Do you think he will call them again?? Do you think the next time he needs to be on time for a flight he will call a cab?? Any cab? Not likely, he will ask a mate or family member for a lift then not just ABC Taxis but the entire taxi industry will lose out.

Something has to be done.